Who can I contact if I have a legal or compliance question?

Our legal support team is available via live chat (bottom-right of your dashboard), email at support@net333.xyz, or phone on +62-800-net333 (09:00–21:00 WIB, seven days a week).

Reference

Account Access and Platform Rules

Your account on net333 operates under clear terms that protect both you and the platform.

Account verification requiredData encryption standardPayment compliance checkedWithdrawal verification processSupport in English for Indonesia

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Terms Covering Your Account and Wallet

net333 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with net333, you agree to our terms of service, which set out how deposits and withdrawals work, how account closures are handled, and what happens if we detect unusual activity. Your funds are held in segregated accounts separate from operational money.

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Deposits via DANA, OVO, GoPay and QRIS are processed through secure payment gateways; each transaction is logged and verified before it enters your wallet. Withdrawals require identity confirmation and anti-fraud checks before we release funds to your linked payment method. Account access depends on local law
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and our ability to verify your identity. If you have questions about a specific transaction or policy clause, our legal support team can walk you through it.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

Where to Ask About Policy and Your Account

Our support channels are open to help you understand our legal terms, verify how a rule applies to your account, or raise a concern.

ACCOUNT SECURITY

How We Protect Your Data and Account

Your account information is encrypted using industry-standard TLS 1.2 protocols. We store your personal data only as long as your account remains active, plus 7 years for regulatory and tax purposes where…

Encryption & Storage

All deposits, withdrawals and account activity are encrypted end-to-end. Your password is hashed and never stored in plain text. We audit server security quarterly.

Data Retention

Personal data is kept only for active accounts plus 7 years post-closure for audit and regulatory compliance. Transaction records are archived separately and deleted after applicable retention periods.

Account Access Control

Two-factor authentication is available in your security settings. You can enable it to require a second verification step when logging in from a new device.

Payment Data

DANA, OVO, GoPay and QRIS payment details are handled by our PCI-compliant payment processors. We never store your full card or account numbers on our servers.

Cookies & Tracking

We use cookies to keep you logged in, remember your preferences, and track site performance. You can disable non-essential cookies in your browser settings at any time.

Data Change Requests

Submit a data subject access request through settings or email [email protected]. We respond within 30 days with your data in a portable format or with updates applied to your account.

Frequently Asked Questions About Legal Terms

Here are answers to the questions we hear most often about account terms, data handling, and policy enforcement on net333.

Your account enters a closed state immediately. Any remaining balance is transferred to your linked payment method within 3–5 business days. We retain your data for 7 years to meet tax and regulatory obligations, then delete it automatically.

Yes. Go to Settings > Data & Privacy and select 'Download My Data'. We'll email you a file within 30 days. You can also email [email protected] with your request and account number.

We never store your full DANA, OVO, GoPay or QRIS account numbers. Payment details are held by our processor only; we keep encrypted transaction records for 7 years for audit purposes, then delete them.

Account access depends on local law. We comply with Indonesian regulations and do not knowingly allow access from restricted jurisdictions. If you have questions about eligibility, contact support and we'll clarify your location status.

We use automated monitoring to flag unusual patterns — rapid withdrawals, login from new locations, large deposits followed by immediate cashout. If flagged, we may request identity verification or temporarily hold transactions pending review.

Yes. Submit a deletion request via Settings > Account > Permanently Close Account. Your account closes immediately, but we retain essential data for 7 years per Indonesian tax and financial regulations.

Our legal support team is available via live chat (bottom-right of your dashboard), email at [email protected], or phone on +62-800-net333 (09:00–21:00 WIB, seven days a week).

Account Access and Platform Rules

Where to Ask About Policy and Your Account

How We Protect Your Data and Account

Encryption & Storage

Data Retention

Account Access Control

Payment Data

Cookies & Tracking

Data Change Requests

Frequently Asked Questions About Legal Terms

01 What happens if I close my account?

02 Can I request a copy of my personal data?

03 How long do you keep my payment information?

04 What is your policy on account access for players in Makassar or elsewhere in Indonesia?

05 How do you detect and handle suspicious account activity?

06 Can I delete my account permanently?

07 Who can I contact if I have a legal or compliance question?

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